How to Troubleshoot Microsoft Surface Pen Not Working

If you are experiencing difficulties with your Microsoft Surface Pen, you are not alone. Many users have faced issues with their Surface Pen not working correctly or not working at all. In this article, we will go over some of the most common issues that users face and how to troubleshoot them.

How to Troubleshoot Microsoft Surface Pen Not Working

Surface Pen Not Working: Check the Battery

The first thing to check when your Surface Pen is not working is the battery. The Surface Pen uses a single AAAA battery, which can last up to a year with normal use. If you have not replaced the battery in your Surface Pen recently, this could be the reason why it is not working correctly.

To check the battery, unscrew the top of the Surface Pen and remove the old battery. Replace it with a new battery, making sure to align the positive (+) and negative (-) ends correctly. Once the new battery is in place, screw the top back on and try using the Surface Pen again.

Surface Pen Not Working: Reconnect the Pen

If the battery is not the issue, the next thing to check is the connection between the Surface Pen and your device. Sometimes, the Surface Pen may become disconnected, causing it to stop working.

To reconnect the Surface Pen, go to your device’s Settings and click on the Devices tab. From there, click on Bluetooth and make sure that Bluetooth is turned on. Then, hold down the top button on your Surface Pen for five to seven seconds. This should force your device to recognize the Surface Pen and connect it.

Surface Pen Not Working: Update Your Device

If your Surface Pen is still not working, it may be due to an outdated device driver. Microsoft releases updates for their devices regularly, and these updates often contain bug fixes and performance improvements.

To update your device, go to your device’s Settings and click on Update & Security. From there, click on Windows Update and check for any available updates. If there are updates available, click on Install Now to install them.

Surface Pen Not Working: Clean the Pen Tip

Another common issue that users face with their Surface Pen is a dirty or damaged pen tip. If the tip of your Surface Pen is dirty or damaged, it may not work correctly or may not work at all.

To clean the pen tip, unscrew the tip from the pen and use a clean, dry cloth to wipe it off. If the tip is damaged, you may need to replace it with a new one.

Surface Pen Not Working: Reset Your Device

If none of the above solutions work, you may need to reset your device. This will erase all data from your device, so make sure to back up any important files before proceeding.

To reset your device, go to your device’s Settings and click on Update & Security. From there, click on Recovery and then click on Get started under Reset this PC. Follow the on-screen instructions to reset your device.


In conclusion, there are many different reasons why your Surface Pen may not be working correctly. By following the troubleshooting steps outlined in this article, you should be able to identify and resolve the issue. If none of these solutions work, contact Microsoft support for further assistance.



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