ITFix Data Protection Policy

This page explains how ITFix treats customer data during repair, diagnostic, backup and support work. A computer repair can involve access to a device, drive, user profile, email client, browser or cloud account, so the default approach is to keep access limited to what is needed for the job.

Device and file access

Files, photos, documents, emails and browser data remain customer property. ITFix only checks files or folders when needed to diagnose a fault, confirm a backup, recover data, remove malware or verify that the machine is working again. If a repair requires deeper access, explain what is needed before sharing passwords or sensitive material.

Backups and recovery work

For backup or data recovery jobs, recovered files may need to be copied to replacement storage or checked for integrity. Temporary working copies should be kept only for the repair/recovery process and removed once the job is complete unless you ask for something different.

Passwords and accounts

Do not send passwords unless they are genuinely required. Where possible, use temporary passwords and change them after the work is complete. ITFix will not ask for banking details, one-time security codes or unrelated personal account access.

Contact details

Names, phone numbers, email addresses and repair notes are used to respond to enquiries, arrange diagnostics, keep track of repair decisions and provide follow-up support. They are not sold or used for unrelated marketing.

Questions

If you need a device handled in a specific way because it contains sensitive work, legal, medical or family data, say so before the repair starts so the safest route can be agreed.