It Fix - Data Protection Policy

Last Updated:

November 1, 2023

At ITFix.org.uk, we recognize the importance of protecting personal information and are committed to processing data responsibly and in compliance with the data protection laws of the United Kingdom. This Data Protection Policy details our approach to data protection and privacy matters.

Scope

This policy pertains to all personal data processed by ITFix.org.uk, whether digital or paper-based, encompassing data collected on our website, during service transactions, and through any other interactions with our clients.

Data Collection and Lawful Basis

We collect personal data necessary to fulfill our contractual obligations and provide superior service in PC repair. This includes:

Contact details such as name, address, email, and phone number
Payment details, processed securely and in compliance with PCI DSS
Device information for diagnostics and repair Our lawful basis for processing this data includes contractual necessity, compliance with legal obligations, and legitimate interests in conducting and managing our business.

Data Use

We utilize personal data for the following purposes:

To communicate regarding service orders
To process transactions and carry out our obligations arising from contracts
To provide and enhance our repair services
To inform you about changes to our services and policies

Data Sharing and Disclosure

Personal data is not sold to third parties. It may be shared with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

Data Security

We have implemented strong physical, electronic, and managerial procedures to safeguard the information we collect to prevent unauthorized access, disclosure, alteration, or destruction.

Data Retention

We retain personal data for as long as is necessary to fulfill the purposes for which it is collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Your Rights

Under the UK GDPR, you have the right to access, correct, erase, and restrict the processing of your personal data, to data portability, to object to processing, and to withdraw consent. To exercise any of these rights, please contact us.

Data Breach Notification

Should a data breach occur, we will notify the Information Commissioner's Office (ICO) and affected individuals promptly, in accordance with the UK GDPR requirements.

Training and Awareness

All staff at ITFix.org.uk who handle personal data receive training to ensure they understand the requirements of the UK GDPR and this Data Protection Policy.

Compliance and Cooperation

We conduct regular reviews of our data protection procedures and practices to ensure compliance with UK data protection laws and will cooperate with the ICO as required.

Changes to This Policy

We reserve the right to update this Data Protection Policy at any time. We will post any changes on our website with an updated revision date.

Contact Information

If you have any questions about this policy or our treatment of your personal data, please contact us here.