ITFix Privacy Policy

Plain-English summary

This privacy policy explains how ITFix uses information provided through the website, contact form, email, phone or repair enquiry. The goal is simple: use the information needed to answer the enquiry and handle the repair, and avoid collecting more than necessary.

Information you may provide

You may provide your name, email address, phone number, device make/model, fault description, photos, screenshots, error messages and repair history. If you bring or send a device for diagnosis, repair notes may also include symptoms, tests performed, parts discussed and agreed next steps.

How it is used

The information is used to reply to enquiries, diagnose likely issues, arrange repair work, provide quotes or next-step advice, confirm work done, and keep a basic record of communication. ITFix does not sell customer contact details.

Device data

Repair work can sometimes require limited access to a device or storage drive. Files are not browsed unless needed for the agreed work, such as backup, recovery, malware cleanup or verification. If sensitive data is involved, tell ITFix before work starts.

Retention

Repair notes and messages may be retained for a reasonable period for support, warranty-style follow-up, accounting or dispute handling. Temporary recovered-file copies should be removed once the job is complete unless otherwise agreed.

Your choices

You can ask what information is held about your enquiry and request correction or deletion where appropriate. Some records may need to be kept where required for legitimate business, accounting or legal reasons.

Last Updated:

November 1, 2023

Introduction

ITFix.org.uk is committed to protecting the privacy and security of our customers’ personal information. This policy outlines our practices regarding data collection, use, and sharing of information we receive from users of https://itfix.org.uk (the “Site”).

Information We Collect

Personal Information: We collect personal information that you provide to us, such as your name, address, telephone number, email address, and payment details.
Technical Information: We may automatically collect certain technical information from your device including your IP address, browsing history, and device details.

How We Use Your Information

To provide and maintain our services.
To improve our services.
To process transactions.
To communicate with you, including customer service and support. e. To comply with legal obligations.

Data Sharing and Disclosure

We do not sell or rent personal information to third parties. We may share information with third-party service providers for the purpose of providing our services, and only as necessary for them to perform services on our behalf.

Data Security

We implement appropriate security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy.

Your Rights

You have certain rights regarding your personal information, including the right to access, correct, or delete your personal data, except where exceptions apply.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our service and hold certain information.

Third-Party Links

The Site may contain links to other websites not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

Contact Information

If you have any questions about this Privacy Policy, please contact us here.