ITFix Cancellation and Refund Policy

Plain-English summary

This page explains the practical approach to cancellations and refunds for ITFix diagnostics, repair bookings, parts and support work. The exact outcome depends on the stage of the job and what has already been agreed or purchased.

Before work starts

If you need to cancel an enquiry or appointment before any diagnostic, collection, ordered part or repair work has started, contact ITFix as soon as possible. In most straightforward cases, no repair charge should apply if no work has been carried out.

Diagnostics and labour

Diagnostic time and repair labour may be chargeable once work has started, even if the device later turns out to be uneconomical to repair. The aim is to explain likely costs and options before committing to unnecessary work.

Parts and special orders

Parts ordered specifically for a device may not always be refundable, especially where suppliers charge restocking fees or the part has already been fitted. If a part is faulty or unsuitable, the supplier/manufacturer process may affect timing and outcome.

Data recovery and software work

Data recovery, malware cleanup and software troubleshooting can involve investigation time even when the final result is limited by the condition of the device or data. Recovery is not guaranteed, so expectations should be agreed before deeper work begins.

How to raise an issue

If something is not right, contact ITFix with the device details, job notes and the issue you want reviewed. The fastest route is to explain the problem clearly rather than starting a new unrelated enquiry.

Last Updated:

November 1, 2023

Cancellation Policy

a. Cancellation Before Service

You may cancel your PC repair service order without any charge any time before the repair work has started. If parts have been ordered for your repair, you may be liable for the cost of these parts if they cannot be canceled or returned.

b. Cancellation After Service Commencement

If you choose to cancel the service after the repair work has started but before it is completed, you will be charged a pro-rated fee based on the portion of the work completed at the time of cancellation.

Refund Policy

a. Service Refunds

We aim for 100% customer satisfaction. If you are not satisfied with the repair, please contact us within [number] days of receiving your PC back. We will attempt to rectify the issue to your satisfaction.
A full refund will be considered on a case-by-case basis if it is clear that the service did not resolve the issue it was intended to, or if the issue recurs within the warranty period.
Partial refunds may be issued for partial repairs or if you experience a recurrence of the problem after the warranty period.

b. Non-Refundable Services

Diagnostic fees are non-refundable but may be credited towards the cost of the repair service should you choose to proceed with our recommendations.
Custom services that are specific to your PC and cannot be reversed, such as custom modifications or software installations, are non-refundable.

Parts Refunds

If parts are ordered and installed as part of your repair service, they may be subject to the manufacturer’s warranty. In the event of a part failure, we will assist you in making a warranty claim.
Refunds for parts will only be processed in accordance with the terms of the manufacturer’s warranty and may be subject to restocking fees.

Processing Refunds

Approved refunds will be processed to the original method of payment within [number] days of approval.
You will be notified via email or phone once your refund has been processed.

Warranty

All repairs are covered by a 90-day warranty period. If the same issue arises within this period, we will address the problem at no additional labor cost. Parts replaced during the repair are subject to their respective manufacturer’s warranty.

If you have any questions about our cancellation or refund policy, please reach out to us directly here.