Unfortunately, there are dishonest computer repair technicians who take advantage of customers through various scams. As a computer owner, it’s important to educate yourself on these scams to avoid falling victim. Here are some of the most common computer repair scams to watch out for:
Overcharging for Basic Services
Some repair shops will dramatically overcharge for simple services like malware removal or installing new RAM. They may charge $100+ for 15 minutes of work. This takes advantage of customers who aren’t tech savvy.
To avoid this:
- Ask for an estimate before approving any work. Get quotes from multiple shops.
- Learn to DIY basic upgrades like RAM and hard drives. Watch some YouTube tutorials.
- Negotiate flat rate prices rather than hourly.
Falsely Claiming Hardware is Broken
Dishonest repair techs will sometimes lie that a component, like the motherboard or power supply, is broken and needs replacement. In reality, it just needed a minor repair they didn’t want to bother with.
To detect this scam:
- Ask for the old part back as proof it was faulty.
- Get a 2nd opinion from another shop.
- Search online to verify if the symptoms match a broken part.
Selling Unnecessary Software and Services
Some shops push expensive unnecessary software, like unnecessary anti-virus programs or system cleaners. Or they may perform unneeded services like registry cleaning on Windows PCs.
To avoid getting upsold:
- Politely decline any additional software or service offers.
- Research online later if any add-ons seem worthwhile.
- Use built-in Windows tools like Disk Cleanup instead of paid cleaners.
Bait and Switch Pricing
A dishonest tactic is to quote one price on the phone, but then jack up the price in person with vague new fees. Or they may tack on charges for unrequested services.
Avoid bait pricing by:
- Getting quotes in writing before dropping off a computer.
- Evaluating any new charges suggested and declining anything you didn’t approve upfront.
- Asking questions about any surprise fees before paying.
Pretending to Fix What’s Not Broken
Some shops may “find” problems that don’t actually exist. For example, saying cores or chips need repair on the motherboard when they’re fine.
Verify repairs are truly needed by:
- Asking them to demonstrate the problem, like showing corrupted video output.
- Requesting to see the damaged components.
- Getting a 2nd repair shop’s diagnosis.
By learning these common scams and using some caution, you can find an honest computer repair shop you can trust. Don’t be afraid to say no to any suggestions that seem suspicious or unnecessary.
Protecting Your Data from Prying Eyes
Dishonest repair techs may snoop through personal files on your computer while supposedly fixing other issues. Customers often don’t realize techs can access their files.
Safeguard your data by:
- Backing up important files before taking your PC in.
- Being present while they perform repairs if possible.
- Using a password on your user account.
- Encrypting sensitive files and hard drives.
Politely ask about their privacy practices when dropping off a computer for repair. Make your expectations clear about them avoiding unnecessary access to personal data.
Holding Computers Hostage
The worst scam is when a shop refuses to return your computer until you pay an exorbitant fee. They may threaten to discard or sell your computer.
Avoid hostage situations by:
- Getting written cost estimates before allowing work.
- Only leaving your computer when you’re comfortable with the shop’s reputation.
- Being wary of ultimatums to pay immediately or lose your computer.
If you feel a shop is holding your computer hostage, don’t panic. Calmly reiterate your original agreement and offer to pay that amount. If they refuse, contact your local consumer protection agency. Taking someone’s property through deceit or coercion is illegal.
Falsely Claiming Repairs Are Complete
Some shops will charge for repairs but never actually fix the original issue. Or problems may reoccur shortly after because they only did a quick superficial fix.
Verify repairs are done properly by:
- Asking questions about specifically what was fixed.
- Testing the computer thoroughly yourself after pickup.
- Asking for a warranty covering their workmanship.
Before paying, have them demonstrate the computer is fully functional if possible. Don’t let a shop rush you out the door before verifying repairs.
Using Fear Tactics to Sell Services
Less scrupulous shops may try to scare customers into paying for unnecessary repairs and software. For example, claiming dire threats like “your computer is infected!” even if it’s not.
Don’t fall for fear-based sales tactics:
- Run your own antivirus scans to verify problems.
- Ask probing questions and don’t assume the worst.
- Decline unnecessary add-ons you’re uncomfortable with.
Stick to addressing your original problem. Don’t get pressured into buying anti-virus suites, firewalls, or data recovery services unless you really need them.
Avoiding Shady Repair Technicians
The best way to avoid computer repair scams is finding a trustworthy repair shop. Here are some tips:
- Get personal recommendations from satisfied customers.
- Read online reviews. Beware shops with terrible feedback.
- Check if they’re an authorized service provider for major brands.
- Ask about certifications like CompTIA A+ for technicians.
- Look for membership in professional associations like ASCDI.
Work with repair shops that are transparent in pricing, willing to answer your questions, and don’t make you feel pressured. Finding a highly-rated, ethical computer repair technician you can build a long-term relationship with is ideal.
